Sivp9 Platform Terms and Conditions of Use

Welcome to sivp9. This Terms and Conditions document ("Terms") governs your use of the sivp9 platform, including the website at sivp9.com, mobile app, and all services we offer (collectively referred to as the "Platform").

By accessing, registering, or using any part of the sivp9 Platform, you expressly agree to be bound by these Terms, along with the Privacy Policy and all other policies published from time to time. If you do not agree with any part of these Terms, you are advised not to use the sivp9 Platform.

These Terms form a legally binding agreement between you ("Member" or "User") and sivp9 ("We", "Company"). You acknowledge that you have read, understood, and agree to comply with all provisions contained in this document.

Access to the sivp9 Platform is limited to individuals who meet the following eligibility criteria. sivp9 reserves the right to reject or terminate any account found to be non-compliant with these requirements:

• Minimum age: You must be at least 18 years old to register and use the sivp9 Platform. Registration by minors is strictly prohibited.
• One account only: Each individual is only permitted to hold one (1) active account at sivp9. Owning multiple accounts is a serious violation of these Terms.
• Accurate information: All information provided during registration must be truthful, accurate, and current. Providing false or misleading information is grounds for immediate account termination.
• Identity verification (KYC): sivp9 reserves the right to request identity verification documents at any time. Failure to provide the required documents may result in account suspension or withholding of withdrawals.
• Legal capacity: You must have full legal capacity to enter into a binding agreement in your jurisdiction.

During the registration process, you are required to provide your full name, date of birth, a valid email address, and an active phone number. sivp9 will send a verification email to the address provided, and your account will only be activated upon successful verification.

You are fully responsible for all activities that occur in your account. sivp9 strongly recommends taking the following steps to protect your account:

• Use a strong password — a combination of uppercase and lowercase letters, numbers, and special characters — and change it regularly.
• Enable two-factor authentication (2FA) via your account security settings for an added layer of protection.
• Never share your login credentials with anyone, including family members or friends.
• Log out of your account after each session, especially when using a shared device.
• Contact the sivp9 support team immediately if you suspect unauthorized access to your account.

Sivp9 will not be held liable for any loss or damage arising from your failure to protect your account information. sivp9's security team continuously monitors account activity and will take immediate action upon detecting signs of suspicious access.

If you forget your password, use the "Forgot Password" function on the login page. The account recovery process requires verification via your registered email address or phone number.

Sivp9 supports a wide range of payment methods popular in Malaysia to facilitate your transaction experience. All transactions are processed through encrypted payment channels that comply with industry security standards.

Withdrawal requests requiring KYC review may take longer to process. sivp9 reserves the right to delay any withdrawal for security or compliance review purposes, and will notify you of any such delay.

• The bank account or e-wallet registered for withdrawals must be in the same name as the sivp9 account holder.
• Sivp9 does not accept third-party payments — all deposits must come from an account registered in your own name.
• If any suspicious transaction is detected, sivp9 reserves the right to place a hold on withdrawals until the investigation is concluded.
• Deposits credited to a sivp9 account are non-refundable unless a technical error is confirmed by sivp9.

Sivp9 offers a wide range of bonuses and promotions to new and existing members as part of our platform loyalty programme. All bonuses are subject to the specific terms stated in each promotional offer.

The general terms applicable to all sivp9 bonuses and promotions are as follows:

• Wagering requirement (rollover): All bonuses must be wagered in accordance with the specified multiplier before any withdrawal is permitted. Specific rollover requirements are stated in the terms of each promotion.
• Validity period: All bonuses have a set validity period. Bonuses not utilised within that period will expire automatically.
• One bonus per promotion: Each promotion may only be claimed once per member or per household, unless otherwise stated.
• Bonus abuse prohibitions: Any attempt to abuse or manipulate the bonus system — including the use of multiple accounts or coordinated betting — will result in cancellation of all bonuses and account termination.
• Eligible games: Some bonuses are only applicable to specific games or categories. Please review the terms of each bonus for full details.

Sivp9 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. sivp9's decisions on all bonus-related matters are final and binding.

All games available on the sivp9 Platform are operated in accordance with the specific rules of each game as published by their respective game providers. Game rules are available within each game's interface or through the platform's help section.

The general principles governing all gaming activities on sivp9 are as follows:

• All game outcomes are determined by a Random Number Generator (RNG) that has been audited and certified by independent international bodies — every spin, card hand, or bet is entirely independent.
• Sivp9 does not interfere with the outcome of any game session. All results generated by the gaming system are final.
• In the event of a technical disruption during a gaming session, sivp9 will endeavour to resolve the issue fairly based on available system records.
• Bets that have been placed and confirmed cannot be cancelled — please ensure your bet amount and selections are correct before confirming.
• Wins obtained through exploitation of software bugs or system vulnerabilities will not be honored and may result in account suspension.

For sports betting, the odds displayed at the time a bet is placed are the applicable odds, unless an obvious technical error occurs. sivp9 reserves the right to void any bet placed based on incorrect odds resulting from a system error.

The following actions are strictly prohibited on the sivp9 Platform and may result in immediate account termination, freezing of funds, and legal action:

• Registering or managing more than one sivp9 account.
• Using automated software (bots), scripts, or artificial systems to play or place bets.
• Colluding or coordinating with other players to deceive the system or manipulate game outcomes.
• Reversing transactions (chargebacks) through your bank or payment provider after funds have been used on the platform.
• Using funds obtained through illegal activities to make deposits (money laundering).
• Accessing the platform via proxy, VPN, or IP masking software to bypass geographical restrictions or security measures.
• Sharing or selling your sivp9 account to another party.
• Using another person's credit card or bank account details without authorisation.

Sivp9 employs a sophisticated fraud detection system that operates around the clock to detect and prevent activities that violate these Terms. If your account is suspended or terminated due to a violation, sivp9 reserves the right to withhold the remaining balance until the investigation is concluded, or permanently in cases of confirmed fraud.

Sivp9 is committed to protecting the privacy and personal data security of all its members. The collection, processing, and storage of your personal data is conducted in accordance with sivp9's detailed Privacy Policy and Malaysia's Personal Data Protection Act 2010 (PDPA).

• Data collected: Name, date of birth, address, contact details, financial information, and transaction records for identity verification and compliance purposes.
• Data usage: Your data is used to process transactions, provide support services, improve the platform, and comply with legal requirements.
• Data security: All data is encrypted using 256-bit SSL encryption and stored on fully secured servers.
• Data sharing: Your data will not be sold or shared with third parties for marketing purposes without your consent.

For more information on how sivp9 handles your personal data, please refer to our Privacy Policy in full.

The sivp9 Platform is provided on an "as is" and "as available" basis. sivp9 does not guarantee that the platform will operate without interruption or error at all times. However, we are committed to maximising uptime and addressing any technical disruptions promptly.

Sivp9 will not be held liable for:

• Financial losses arising from game outcomes or betting decisions you make.
• Service disruptions caused by factors beyond our control, including internet failures, third-party server issues, or natural disasters.
• Losses arising from your failure to protect your account login credentials.
• Unauthorized access to your account that occurs without the knowledge or negligence of sivp9.
• Any indirect, incidental, or consequential losses arising from the use of the sivp9 Platform.

Sivp9's liability to you under any circumstances shall not exceed the total amount you have deposited into your account within the thirty (30) days prior to the claim.

Sivp9 believes that online entertainment should remain a fun and controlled activity. We provide a range of tools to help members manage their gaming activity responsibly:

• Deposit limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss limit: Set a maximum loss limit for any given period to prevent excessive losses.
• Play time limit: Set a daily session time limit to avoid playing for too long.
• Temporary break: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-exclusion: The option to permanently self-exclude from the platform if you feel it is necessary.

If you or someone you know is experiencing gambling-related issues, we encourage you to seek professional help. sivp9 works with local support organisations to ensure assistance is always available to those who need it.

For more information on the responsible gaming tools we provide, visit our Responsible Gaming page.

Sivp9 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Any material changes will be communicated to members via registered email or a notice displayed on the Platform at least three (3) days before the changes take effect.

Non-material changes — such as grammatical corrections, clarifications, or the addition of information that does not alter members' rights or responsibilities — take effect immediately without prior notice. The "Updated" date shown at the top of this document reflects the date of the most recent amendment.

It is your responsibility as a sivp9 platform user to review these Terms periodically. Continued use of the Platform after any changes to the Terms take effect will be deemed as acceptance of the amended Terms.

If you have any questions, concerns, or complaints regarding sivp9's Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the Platform. sivp9's Malaysia-fluent support representatives will respond within minutes.
• Email: [email protected] — for detailed enquiries or official complaints. We will respond within 24 hours on business days.
• FAQ: Visit the page Frequently Asked Questions for answers to the most frequently asked questions.

All formal complaints will be recorded and resolved in accordance with sivp9's complaint management procedure within the stipulated timeframe. sivp9 is committed to handling every complaint seriously, transparently, and fairly for the satisfaction of all our members.